Las Vegas LaundryThe plain-English version
Terms of Service
These terms cover every repair, diagnostic and maintenance visit you book with us. Please read them before your appointment.
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- $75 Diagnostic — Waived With Repair
- 90-Day Warranty on Every Repair
- Most visits are booked within 1–2 business days.
- Serving the Las Vegas Valley
About these terms
Last updated: October 12, 2026
Las Vegas Laundry Repair is a trade name of Imperial Laundry Group LLC, a Nevada limited liability company (Imperial Laundry Group LLC DBA Las Vegas Laundry Repair). These terms apply when you book a visit with Las Vegas Laundry Repair ("we," "us"). By scheduling service, letting us on site or approving a repair, you ("you," "the customer") agree to them. If anything here is unclear, call us at (702) 763-5110 before your appointment.
What we do
We diagnose and repair household appliances and commercial laundry equipment, clean dryer vents, repair coin mechanisms and card readers, and provide preventive maintenance for commercial accounts. Our work is limited to the appliance or equipment you ask us to look at and the repair you approve. We don't perform plumbing, electrical or gas line work beyond the appliance connection.
Diagnostics, estimates and approval
Every visit starts with a diagnostic. The diagnostic fee is $75. The $75 diagnostic fee is waived when you approve the repair. If you decide not to go ahead with the repair, the $75 diagnostic fee is due.
After diagnosing the problem, we give you a quote. We don't start a repair until you approve it. If we find something during the repair that changes the scope or cost, we stop and get your approval before continuing.
A quote is based on what we can see and test at the time. Some failures only show up once a part is replaced or the appliance is running again, and if that happens we'll explain it and quote any additional work separately.
Parts and ordering
If a part must be ordered, we'll tell you the cost and timeline before ordering. We only ask for a deposit on a part if we tell you so up front, before you approve the repair. Part availability and shipping times are set by suppliers and manufacturers, and we can't control delays on their end, but we'll keep you informed.
Payment
Payment is due when you receive your invoice. We send an itemized invoice by email, and you pay online by card through our payment processor, Stripe.
If an invoice goes unpaid past its due date, we'll contact you to sort it out. We may pause future service on an account with an unpaid balance until it's settled.
Cancellations and rescheduling
If you need to cancel or move your appointment, please give us as much notice as you can by calling (702) 763-5110 or emailing info@lasvegaslaundry.repair. That lets us offer the time to another customer.
Access and safety
An adult 18 or older needs to be present during the visit, or you need to arrange access ahead of time with someone you've given permission to let us in. Please secure pets away from the work area and clear a safe path to the appliance.
We may decline or stop work if conditions are unsafe, including gas leaks, exposed or damaged wiring, standing water near electrical connections, or an appliance that can't be reached safely. If you smell gas, leave the home and call your gas company before calling us.
Our 90-day warranty
Repairs we perform carry a 90-day warranty covering parts and labor for the specific repair performed. If the same part we installed fails, or our workmanship on that repair fails, within 90 days of the repair date, contact us and we'll correct it at no charge.
The warranty does not cover:
- Misuse, abuse, overloading or failure to follow the manufacturer's instructions.
- Failures of other parts or systems unrelated to the repair we performed.
- Damage from water, flooding, power surges or outages.
- Parts supplied by the customer.
- Cosmetic issues such as scratches, dents or discoloration.
Older appliances and pre-existing conditions
Older appliances can have worn components, brittle plastics, corroded connections and hard-water scale. Moving or opening them can expose problems that already existed. We take care, but we aren't responsible for pre-existing conditions or for parts that fail because of age while we're working on the appliance. If we think an appliance isn't worth repairing, we'll tell you before you spend money on it.
Limitation of liability
To the extent allowed by Nevada law, our total liability for any claim related to our service is limited to the amount you paid for that service. We aren't liable for indirect or consequential losses, such as spoiled food, lost revenue from equipment downtime, or laundry and dry cleaning costs. Nothing in these terms limits liability that can't be limited under applicable law.
Commercial accounts
Commercial customers follow these same terms for individual service calls. Preventive maintenance plans are provided under a separate written agreement that sets the visit frequency, scope and pricing. Read more about our maintenance plans. If a written agreement conflicts with these terms, the written agreement controls.
Text messages (SMS terms)
Imperial Laundry Group LLC DBA Las Vegas Laundry Repair offers text messaging to customers who opt in.
- How you opt in: by checking the SMS consent box on our website or service forms, or by giving us written permission to text you about your request.
- What we send: messages about your service request only: appointment scheduling and reminders, technician updates, estimates and invoices. We don't send marketing texts.
- Frequency: message frequency varies, typically 2 to 6 messages per repair job.
- Cost: message and data rates may apply, depending on your mobile carrier and plan.
- Opt out: reply STOP to any message to stop receiving texts. We'll send one confirmation and then no further texts unless you opt in again.
- Help: reply HELP to any message, call (702) 763-5110 or email info@lasvegaslaundry.repair.
- Not required: consent to receive text messages is not a condition of purchase. You can always book and receive service by phone or email instead.
- Delivery: mobile carriers are not liable for delayed or undelivered messages.
- Privacy: we never sell or share your phone number or opt-in information with third parties or affiliates for marketing purposes. See our Privacy Policy.
Governing law and changes
These terms are governed by the laws of the State of Nevada. We may update them from time to time, and the date at the top of this page shows when they last changed. The version in effect when you book your visit applies to that visit.
Contact us
Imperial Laundry Group LLC DBA Las Vegas Laundry Repair. Questions about these terms? Call us at (702) 763-5110 or email info@lasvegaslaundry.repair. Our hours are Mon–Fri 8:00 AM–6:00 PM and Sat–Sun 10:00 AM–4:00 PM.
Call or Schedule Online
Mon–Fri 8:00 AM – 6:00 PM · Sat–Sun 10:00 AM – 4:00 PM. Most visits are booked within 1–2 business days.