Privacy & SMS Consent Policy

Last updated: October 12, 2026

Who we are

This policy applies to Imperial Laundry Group LLC DBA Las Vegas Laundry Repair ("Las Vegas Laundry Repair," "we," "us"), including this website (lasvegaslaundry.repair), our service forms and our text messaging program.

1. SMS/Messaging Opt-In Consent

How We Consent to Text You

By providing your phone number and checking the opt-in box on our website, service intake forms, or estimate requests, you explicitly consent to receive text messages (SMS) from Imperial Laundry Group LLC DBA Las Vegas Laundry Repair regarding your appliance repair requests, scheduling updates, estimates, and invoices.

The consent language shown next to the checkbox on our website reads:

I agree to receive text messages from Las Vegas Laundry Repair (Imperial Laundry Group LLC) at the phone number provided about my service request, including appointment scheduling, updates, estimates and invoices. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms of Service.

Consent is not a condition of purchase. You can request and receive service without agreeing to text messages.

Frequency: Message frequency varies based on your service needs (typically 2 to 6 messages per repair job).

Opt-Out: You can opt-out of text communications at any time. To stop receiving text messages, simply reply STOP to any message you receive from us.

Help: Reply HELP for customer support or call us directly at (702) 763-5110 or email at info@lasvegaslaundry.repair.

Costs: Message and data rates may apply depending on your mobile carrier and plan.

Carriers: Mobile carriers are not liable for delayed or undelivered messages.

Full SMS program terms are in our Terms of Service.

2. Privacy Policy

What Information We Collect

We collect your name, phone number, physical address, and appliance details when you request a repair service.

How We Use Your Information

We use your phone number and contact details strictly through our business communication platform to coordinate, schedule, and execute your appliance repairs. We do not use your information for automated marketing blasts or sell it to third parties.

Website Forms and Analytics

When you submit a form on this website, your information is stored in our customer relationship management system (HubSpot) so we can respond to your request. This website uses Google Analytics to understand how visitors use the site, which may set cookies in your browser. You can block or delete cookies in your browser settings.

Third-Party Sharing and Privacy

We respect your privacy.

SMS Consent & Carrier Compliance: Your mobile phone number, opt-in consent, and SMS communication data will not be shared with, sold, or rented to any third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

All text communications are handled securely through our business phone and messaging provider solely to facilitate your requested services.

Data Security

We implement standard administrative and technical safeguards to protect your personal data. However, please note that standard SMS text messaging is not an encrypted communication channel.

Contact

If you have questions about this Privacy Policy or our SMS communications, contact Imperial Laundry Group LLC DBA Las Vegas Laundry Repair at (702) 763-5110 or info@lasvegaslaundry.repair.